Terms and Conditions

INDEX TERMS AND CONDITIONS

MODULE I.

  1. ELECTRONIC COMMUNICATIONS
  2. USE OF THE PARAPAQUETES.COM WEBSITE
  • YOUR RELATIONSHIP WITH PARAPAQUETES.COM
  1. PLATFORM
  2. USER INFORMATION
  3. ACCURACY OF THE INFORMATION
  • PATRIMONIAL MATTER
  • PROPERTY RIGHTS
  1. USE PROHIBITED
  2. TRADEMARKS
  3. PRIVACY POLICY

MODULE II.

  • DESCRIPTION OF THE PARAPAQUETS SERVICE
  • REGISTRATION IN PARAPAQUETS
  • EXCLUSION OF GUARANTEES
  1. PRODUCTS AND / OR SERVICES
  • MODIFICATIONS TO THE SERVICE AND / OR PRICES

MODULE III.

  • PAYMENT METHOD
  • PAYMENTS AND BILLING
  • INTERNATIONAL TAXES

MODULE IV.

  1. SHIPMENTS
  • LATE DEADLINES
  • DAMAGED GOODS
  • GOODS EXCHANGE POLICY
  • MERCHANDISE RETURN POLICY
  • ORDER CANCELLATION
  • WARRANTY

MODULE V.

  • NOTIFICATIONS
  • APPLICABLE LAW
  • DISPUTES
  • POLICIES, MODIFICATION AND SEVERABILITY OF THE WEBSITE
  • CONTACT INFORMATION

GENERAL INFORMATION

The following Terms and Conditions (hereinafter ¨the terms¨), govern the use that you give to this website and any of the content available on or through this website. These terms and conditions regulate the use of the website of SUMINISTROS PARA PAQUETES SA DE CV ., hereinafter "ParaPaquetes". Please carefully review the following guidelines as they impact the rights and responsibilities in the Law.

Supplies For Packages SA de CV , has domicile located in Belisario Domínguez number 2470, 3rd floor, Obispado neighborhood, Monterrey, Nuevo León, CP 64060.

BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS REGARDING YOUR USE OF THE WEBSITE . If you are not satisfied with these terms and conditions, please do not use the website of ParaPaquetes.com . If you have any questions regarding the terms and conditions, please write an email to contacto@parapaquetes.com

We can change the terms and conditions from time to time, at any time without any notification, just by posting the changes on the website.

MODULE I

  1. ELECTRONIC COMMUNICATIONS

By visiting ParaPaquetes.com or sending emails to us, you are communicating with the company electronically and you are consenting to receive electronic communications from us. We will communicate by email or the ParaPaquetes.com platform.

  1. USE OF THE PARAPAQUETES.COM WEBSITE

We operate the ParaPaquetes.com website to provide you with the best packaging supplies at the best price and quality.

  • YOUR RELATIONSHIP WITH PARAPAQUETES.COM

The use you make of the ParaPaquetes website, as well as with its software and digital platform, will be to exclusively provide information and purchase of different products for your packages. ParaPaquetes offers its users an online platform, through which users can obtain information about products, costs and services that we handle.

ParaPaquetes is constantly innovating its platform / website, in order to offer the best possible experience to its users. By this agreement, you acknowledge and agree that the content and nature of the service provided by ParaPaquetes may vary from time to time without prior notice.

As part of this permanent innovation, you acknowledge and accept that ParaPaquetes may suspend either permanently or temporarily, the service or any of the functions in it, for you or for users in general, at the discretion of ParaPaquetes and without prior notice. , your use of the services may be interrupted at any time you wish.

By this agreement, you acknowledge and accept that, if ParaPaquetes disables access to your account, you may not be able to access the services, your account information or the files or other content of your account.

You acknowledge and agree that, although ParaPaquetes may not have set any limits on the number of transmissions to send or receive items through the services or on the amount of storage space available for the provision of the services, ParaPaquetes will reserves the right to set limits in this regard at any time and in its absolute discretion.

  1. USER INFORMATION

The course of your use of the website and / or services made available to you on or through the website, you may be asked to provide us with certain personalized information, of which ParaPaquetes guarantees maximum protection to the information provided and That will only be used for the use of the platform in the relationship of ParaPaquetes.com with the user.

  1. ACCURACY OF THE INFORMATION

We are not responsible for the information available on this site if it is not accurate, complete or current. The material on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. Any reliance on the material on this site is at your own risk.

  • PATRIMONIAL MATTER

Unless specifically requested, we do not ask or wish to receive any confidential, secret or proprietary information or other material from you via the website, by email or in any other way. Any information, creative work, demonstration, ideas, suggestions, concepts, methods, systems, designs, plans, techniques or other materials that you have sent or presented to us (including, for example, without limitation, what you present or send to our groups chat rooms, message boards and / or our blogs, or sent to us via email will be considered non-confidential or secret and may be used by us in any way consistent with the website). By submitting or submitting submitted materials to us, you, (i) represent the legitimacy of the submitted materials, that no other person has any rights over them, and that any "moral rights" over the submitted materials have been waived and, (ii) You do not grant us royalty-free, unrestricted, worldwide, irrevocable, non-exclusive and fully transferable rights and licenses, which may be assigned and sub-licensed, to use, copy, reproduce, modify, adapt, publish, translate, create works derived from distributing, executing, exhibiting and incorporating in other works any of the materials presented in any form, medium or technology not known or to be developed, including promotional and / or commercial purposes. We will not be responsible for keeping any material provided by you and we may delete or destroy such submitted material at any time.

  • PROPERTY RIGHTS

ParaPaquetes is the exclusive owner of all rights, title, and interests in and of the website, of all content (including, for example, audios, photographs, illustrations, graphics, other visual media, videos, copies, texts, software), codes , data and materials of the same, the appearance and the environment, the design and organization of the website and the compilation of the contents, codes, data and materials in it, including but not limited to any copyright, rights of trademark, patent rights, database rights, moral rights, sui generis rights, and other intellectual properties and economic rights thereof. Your use of the website does not grant you ownership of any of the content, code, data or materials that you may access on or through the website. All software and website content, including; HTML code, texts, animations, images etc, as well as the trademarks, trade names and / or distinctive signs shown, are the property of ParaPaquetes or third parties and are protected by national and international intellectual and industrial property laws. Any non-use of the website, including the reproduction, modification, distribution, transmission, republication, arrangement or representation of any of its elements, is strictly prohibited except with the express written consent of ParaPaquetes.com.

  1. USE PROHIBITED

Any distribution, publication or commercial or promotional exploitation of the website or of any of the contents, codes, data or materials on the website, is strictly prohibited, unless you have received the prior written permission of the authorized personnel of ParaPaquetes .com, or any other holder of applicable rights. Unless it is expressly permitted in this contract, you may not download, report, display, publish, copy, reproduce, distribute, transmit, modify, perform, broadcast, transfer, create derivative works from, sell or in any other way. exploit any of the content, codes, data, or materials on or available through the website. You further agree not to alter, edit, delete, remove or otherwise change the meaning or appearance of, or change the purpose of, any of the content, code, data or materials on or available through the website, including , without limitation, the alteration or removal of any trademark, registered trademark, logo, service mark or any other proprietary content or proprietary rights notice. You acknowledge that you do not acquire any ownership rights by downloading any copyrighted material or through the website. If you make any other use of the website or the content, codes, data or materials found there or available through the website, other than as stipulated above, you may violate copyright laws. and other laws of the United Mexican States and other countries, as well as applicable laws and you may be subject to legal responsibility for such unauthorized use.

  1. TRADEMARKS

The trademarks, logos, service marks, registered trademarks (hereinafter "trademarks"), displayed on the website or in the content available through the website are registered and unregistered trademarks of ParaPaquetes and others, and not may be used with respect to products and / or services that are not related, associated or sponsored by their rights holders and that may cause confusion to customers or in any way that denigrates or discredits their rights holders. All non-ParaPaquetes trademarks that appear on the website or through the website services, if any, are the property of their respective owners. None of this content on the website shall be construed as granted, by implication, dismissal or otherwise, any license or right to use any exposed trademark of the website without the written permission of ParaPaquetes.com or third parties that may be owners of said trademark. The misuse of the trademarks displayed on the website or on or through any of the website services is strictly prohibited.

  1. PRIVACY POLICY

ParaPaquetes is concerned about the security and privacy of all its users. In order to obtain about the data protection applied by ParaPaquetes and any other information about you, they are subject to the Privacy Policy of ParaPaquetes. For more information, see the full document at the following address: https://ParaPaquetes.com/pages/politica-de-privacidad ParaPaquetes privacy policy specifies that you authorize the disclosure through ParaPaquetes, of a minimum of personal information for the purpose of allowing contact with the carriers. You understand that, through the use of the Services, you accept the collection, use and disclosure of your information, only as permitted by the privacy policy, but without limitation to the transfer of this information to the United Mexican States or other countries. for storage, processing and use by ParaPaquetes in order to provide the service to you. For your part, you accept the use of your data in accordance with the privacy policies of ParaPaquetes.

MODULE II.

  • DESCRIPTION OF THE PARAPAQUETS SERVICE

ParaPaquetes provides users with an accessible and efficient service where they can find information and various packaging supplies through its online store and / or web platform ParaPaquetes.com.

All information about the products contained in the ParaPaquetes website is provided for informational purposes only. Before using the products always read the labels, warnings and instructions for use of the products to better satisfy your needs.

  • REGISTRATION IN PARAPAQUETS

In general, access to the website will be free, with the understanding that, to acquire the products through the page, it is not a mandatory requirement to create a User.

However, to have a purchase history within our website, you need to create a User with reliable and correct information where this will allow you to have an account with ParaPaquetes.

The user guarantees the veracity of the previous statement, as well as the set of registration data provided to ParaPaquetes and is responsible for keeping them fully updated while their condition lasts. In any case, the user will be solely responsible for any false or inaccurate statements made and for the damages caused to ParaPaquetes or third parties due to the information provided.

ParaPaquetes reserves the right to deny registration on the website. This refusal will not entitle you to any compensation.

The user undertakes to notify ParaPaquetes immediately and by the appropriate and reliable means, any unauthorized use of their account, as well as the entry by unauthorized third parties to it. It is clarified that the sale or assignment is prohibited.

  • EXCLUSION OF GUARANTEES

Access to the website does not imply any type of guarantee, regarding the quality, veracity, accuracy, legality, timeliness or validity, as well as the usefulness or suitability for any purpose of whoever accesses them. Both access to the website and the use that may be made of the information and content included in it or that is accessible from it, is carried out under the sole responsibility of the User.

  1. PRODUCTS AND / OR SERVICES

ParaPaquetes provides products and / or services that are exclusively available online through its website. These products or services may have limited quantities and are subject to return and / or exchange in accordance with our return policy only.

ParaPaquetes displays a range of colors on its online products as accurately as possible, therefore, we cannot guarantee and / or be responsible for the display of any color on your computer monitor and / or mobile device will be accurate.

  • PRICES AND MODIFICATIONS TO THE SERVICE AND / OR PRODUCTS.

The services and prices of the products published within the ParaPaquetes web platform may undergo changes at any time without notice, either permanently or temporarily. All prices are subject to change due to specifications, quantities, raw materials, cost of production, among other considerations. The prices in force at the beginning of the order will be applied. The prices include VAT. In case of any additional charges, they will also be mentioned on the website.

MODULE III

  • PAYMENT METHOD

The User may make payments for the products selected by payment processors, such as: CONEKTA, MERCADO PAGO, PAYPAL, AMAZON, BANK TRANSFER and SEND BALANCE. With the understanding that the commissions that are generated by any of these payment processors will be at the account, cost and payment only of the User. With the understanding that ParaPaquetes under no circumstances will be responsible for the payment of those services.

It will be understood as "Balance Send" the amount that each client has in the account registered within the ParaPaquetes.com platform to be able to enjoy and use their services within the platform. In the understanding that, the Client accepts the reduction of the "Send Balance" by automatic and in the case where he does not have enough "Send Balance" to cover the amount to be paid on the ParaPaquetes.com page, it will not be charged.

  • PAYMENTS AND BILLING

The User acknowledges and agrees to make the instant payment of the messaging and parcel services to ParaPaquetes in national currency, it is made through the payment processing systems that are owned by third parties.

The User is responsible for generating his corresponding invoice, from the date of his purchase, the User will have a term of 15 (fifteen) business days to be able to make his invoice through the main menu of the web page in the section of "Billing". To invoice your purchase it is necessary to enter your order number (#XXXX), and the total amount of the purchase without cents.

  • INTERNATIONAL TAXES

ParaPaquetes has national and international shipments, for the latter, it should be considered that Customs fees, import duties, taxes, and other charges may be levied by the customs office of the destination country on international orders, as appropriate. The additional taxes mentioned in advance, which are required for customs controls, are the responsibility of the client and the recipient, these are independent of ParaPaquetes.

MODULE IV.

  1. SHIPMENTS

We will coordinate the shipment and delivery of your purchased products to the address stipulated in the purchase process. Deliveries will be made only through logistics providers, so delivery times and days cannot be guaranteed.

For the generation of the shipment, the User will select one of the available packages according to their Postal Code.

  • LATE DEADLINES

ParaPaquetes is exempt from responsibility for delays in shipments. Title and risk of loss and damage transfer to you when the products are delivered to you, so the risk inherent in shipping the products will not be assumed by ParaPaquetes.

  • DAMAGED GOODS

Damaged merchandise will be understood as the products that the User receives at their home and are found to be imperfect, broken, defect, alteration and / or injury. ParaPaquetes will be responsible for said merchandise only if it has suffered any damage within the warehouse, at no time will ParaPaquetes be responsible as a consequence of the carrier or any other governmental means because it is a review of authorities in federal roads, such as roads and transports, etc.

In the event that the User receives damaged merchandise, they must follow the following steps:

  1. The User must report the damaged merchandise to the email contacto@ParaPaquetes.com within 24 (twenty-four) consecutive hours of receipt, accompanied by photos of the product and proof of payment as evidence.
  2. ParaPaquetes will have 48 (forty-eight) hours after the User's report to answer for an analysis.
  3. In the event that the product is actually damaged due to warehouse reasons of ParaPaquetes or is considered a defective part, ParaPaquetes will be responsible for the new shipment of the merchandise purchased by the User to the address initially provided within a period of 10 (ten ) business days.

  • GOODS EXCHANGE POLICIES

In the event that the User wishes to make a change of merchandise, ParaPaquetes accepts the change of its products during the 30 (thirty) days after its purchase as long as the product is in good working order and without obvious damage from misuse. The changes apply to all products with the exception of (i) printers, (ii) thermal rolls and (iii) personalized products.

With the understanding that the change must be for pieces of the same or higher price, if there is an amount in favor of the User, it must be used for their next purchase or for the shipment of their packages.

The process for merchandise changes will be as follows:

  1. The User must communicate his wish to exchange the merchandise through an email to contacto@ParaPaquetes.com Attaching the proof of payment and the merchandise for which you want to make the change.
  2. ParaPaquetes will have 48 (forty-eight) hours after the User's report to answer.
  3. The change will be made through a "Return Guide" to the ParaPaquetes facilities, said guide will be provided by ParaPaquetes through the mail where the responsibility for payment will be solely the User.
  4. Upon receiving the package at the facilities, ParaPaquetes will have 48 (forty-eight) hours to notify the customer of receipt and be able to generate a new purchase order within 10 (ten) business days where the payment of the goods and guides will be the responsibility of the User.

Merchandise exchanges do not apply in the following cases:

  1. If the product is in poor condition, mistreated, with damage and / or alterations to the product.
  2. If the product is with obvious signs of use.
  3. If the products are (i) printers, (ii) thermal rolls and (iii) personalized products.

  • MERCHANDISE RETURN POLICIES

In the event that the User is not satisfied with the purchase made in ParaPaquetes, he may return the Products within 30 (thirty) calendar days, from the date of purchase. With the understanding that ParaPaquetes will make the "Return Guide" and the shipping costs will be borne by the User. Merchandise returns apply to all products except for (i) printers, (ii) thermal rolls and (iii) personalized products.

The User must follow the following steps:

  1. The User must report the return to the email contacto@ParaPaquetes.com within 24 (twenty-four) consecutive hours of receipt, accompanied by photos of the product and proof of payment as evidence.
  2. ParaPaquetes will have 48 (forty-eight) hours after the User's report to answer.
  3. In order for the report to be approved, ParaPaquetes will make a Return Guide where the cost will be the responsibility of the User.
  4. The User must send the refund request granted by ParaPaquetes, INE of the account holder of ParaPaquetes and Invoice stamped not postdated in the name of the user who owns the account.
  5. The refund will be made within a term of 20 (twenty) business days. With the understanding that, the shipping costs generated by the return of the User's merchandise will not be reimbursed by ParaPaquetes, only the total amount of the products purchased.

If the User receives the package with an error in quantity and / or size, ParaPaquetes will be responsible for sending the correct products to the address provided by the User, leaving the latter exempt from any payment.

Merchandise exchanges do not apply in the following cases:

  1. If the product is in poor condition, mistreated, with damage and / or alterations to the product.
  2. If the product is with obvious signs of use.
  3. If the products are (i) printers, (ii) thermal rolls and (iii) personalized products.

  • ORDER CANCELLATION

ParaPaquetes allows the cancellation of the order through its web platform. The cancellation of an order will only be processed if the shipping process has not started and / or 3 (three) hours after generating the purchase on our platform, whichever occurs first.

To request the cancellation of your order, you must follow the following steps:

  1. Enter our web platform, order details and click on cancel the order.
  2. Or via email contacto@ParaPaquetes.com who will be able to advise you on the return process.
  3. Once the cancellation is requested, the status of the shipment of your package will be validated. You will receive in a period of 24 (twenty-four) hours an email with the confirmation of the cancellation.

  • WARRANTY

The manufacturers of the products certify that their products are free from any manufacturing defects when properly used, installed and operated in accordance with their specifications. The warranty period for a product will be 30 (thirty) days from the date of purchase. In case of applying the Product Warranty, ParaPaquetes will replace the product with the same or a recent model with the same technical specifications of the damaged product. Shipping costs will be covered by ParaPackages.

The process to apply the guarantee will be as follows:

  1. The User must claim the guarantee to the email contacto@ParaPaquetes.com within 30 (thirty) days from the date of purchase, accompanied by photos of the product and proof of payment as proof.
  2. ParaPaquetes will have 48 (forty-eight) hours after the User's report to answer for an analysis.
  3. ParaPaquetes will be responsible for the shipping costs to the address that the User initially provided and the new product will be shipped within 10 (ten) business days.

The product warranty does not apply in the following cases:

  1. If the product is in poor condition, mistreated, with damage and / or alterations to the product.
  2. If the product is with obvious signs of use.
  3. When the equipment or parts are given a use other than the conditions of their original design.
  4. That the product suffers any damage as a result of loading, unloading, transferring and delivering it, when these are not on behalf of ParaPaquetes.
  5. When the malfunction is a reason for not having carried out the maintenance ordered by ParaPaquetes.

MODULE V.

  • NOTIFICATIONS

For the purposes of making timely notifications, ParaPaquetes designates as the contact address the one specified as its own in the one stipulated at the beginning of these terms and conditions. The email provided by the User during the registration process and / or filling out information on the website will be the one used by ParaPaquetes for the purpose of notifying the User from the time of purchase of the product to customer satisfaction. The User is obliged to keep the data that are referenced in this clause duly updated for the purposes of notifications. All the Notifications made by ParaPaquetes to the User will be considered validly made if they have been made using the correct and precise data, through the aforementioned means. ParaPaquetes is not responsible for any damage that may occur due to the User's violation of their obligation to keep their contact information up to date.

  • APPLICABLE LAW

By visiting ParaPaquetes, you accept that the laws of the United Mexican States, regardless of your domicile and conflicts of laws, will govern these terms and conditions, as well as any controversy of any kind that may arise between the User and ParaPaquetes.

  • DISPUTES

Any controversy related in any way, with your visit to ParaPaquetes.com will be subjected to alternative methods of dispute resolution, with the exception that, to the extent that you, in any way, have violated, threatened to violate the rights of intellectual property of ParaPaquetes.com, ParaPaquetes may request precautionary measures or other types of reparation before the State or Federal court in the State of Nuevo León and, you agree to submit to the jurisdiction and exclusive seat of said courts.

  • POLICIES, MODIFICATION AND SEVERABILITY OF THE WEBSITE

You need to review our policies posted on this website. These policies will also govern your visit to any platform in relation to ParaPaquetes. We reserve the right to make changes to our website, policies and these terms and conditions at any time. In the event that any of the stipulations is invalid, null or for any unenforceable reason, such condition will be considered separate from the validity and applicability of any of the other conditions.

  • CONTACT INFORMATION

Questions about the Terms and Conditions of Service should be sent to contacto@parapaquetes.com .

ONCE I HAVE READ THESE TERMS AND CONDITIONS, I ACCEPT THE TRUTH AND LEGITIMATION OF THEM AND I ACCEPT THE GUIDELINES BY WHICH THE BUSINESS RELATIONSHIP WILL BE GOVERNED.