FAQS

  • How do I configure my Dymo LabelWriter 4XL printer on Windows PC?

    To configure your Dymo LabelWriter 4XL printer on Windows PC click here and follow the instructions to the end.

  • How do I set up my Dymo LabelWriter 4xl printer on Mac?

    To set up your Dymo LabelWriter 4XL printer on Mac click here and follow the instructions to the end.

  • How do I set the print size on my Dymo LabelWriter 4xl for Envia.com Guides?

    In order to print the shipping guides on the full label, please follow these steps:

    1. Go to Envia.com
    2. Sign in.
    3. Click on the settings button located in the upper right part of the screen.
    4. Click on "View Settings"
    5. Under the "Print Type" section select "ZPLII - Zebra" in the packages you use.
    6. Click on "Save Data".

    * Shipping guides that were created before changing these settings will not print in the correct format.

  • How do I configure printing so that the guide prints correctly?

    Make sure that before printing, the format meets the following specifications, especially those circled in red.



  • How do I set the print size on my Dymo LabelWriter 4XL for Ebay Guides?

    In order to print the shipping guides on the entire label, do click here and follow the steps in this video.
  • What size are the Dymo LabelWriter 4XL labels?

    The labels used by the Dymo LabelWriter 4XL printer are 4 x 6 inches. You can find our compatible rolls by doing click here .

  • How do I know which box size is perfect for my product?

    To find the perfect measurement you can use a tape measure and take the measurements of your product. Remember to take the measurements of length, width and height taking into account that it will be inside a box.
  • Can I make a box with the exact measurements I need?

    Yes of course! If you need to send boxes with the exact measurements, please contact us by clicking here í.
  • How long will it take to receive my products?

    We have different shipping options. You can choose the one that best suits your needs.
  • Can I cancel my order?

    If you made a purchase and want to cancel your order, send us an email through the contact page. To go to the contact page click here í.
  • Do you want to track or track your package?

    If you want to track your package, click here and enter the guide number and click on "Track".

  • Was your credit or debit card payment declined?

    If your payment was declined and you don't know the reason, it was most likely rejected by the Conekta Anti-Fraud System. Some of the reasons why payments are declined are the following:
  1. A user tried to make a lot of purchases within a very short time

  2. The user used a card that is associated with previous charges with chargebacks

  3. The name, email and phone appear to be legitimate

  4. The address, if included, is residential and not a business address

  5. Products purchased are of a credible quantity

  6. The purchase amount is equal to or less than the company's average purchase amount
  • Did we not solve your doubts?

    If the question you have is not resolved on this page, please click here í and let us know your doubts. We will solve them as soon as possible!